Millington, Tennessee - Navy Personnel Command's (NPC) Customer Service Center (CSC) is the Navy's human resource point of contact, providing information and support to Sailors and families globally.
"The customer service agents field a large number of questions from a wide variety of constituents concerned about programs, current policies, pay and detailing," said Fred Chambers, Customer Relations Management Division director, CSC. "Our goal is to answer or find resolution to these questions in a timely manner."
CSC ensures that every Sailor and family member can interact with an agent to provide answers and guidance on a wide variety of career-related concerns in a timely and accurate fashion, no matter where the Sailor is deployed.
The CSC started screening calls for detailers in early 2010. Their aim was to help Sailors get quick answers to their detailing questions, while simultaneously reducing detailers' call volume.
"CSC points the Sailor to the Subject Matter Expert who can answer their question so that they can get the bottom line up front; we are the Navy's human resource center," said Chambers.
Sailors' social security numbers may be required when calling to access Privacy Act records. Providing the social security number is voluntary; however, failure to do so may result in an inability to get immediate help with a problem.